Account Manager

About Ease
Ease.io digitally transforms plant floor audits around the world with EASE. The enterprise-grade mobile platform combines simplicity and efficiency with powerful performance insights, driving quality and safety on the plant floor. 

Industry leaders, including Aston Martin, Dana, 3M, Tenneco, and Samsung, trust EASE to facilitate and analyze millions of plant floor audits every year. With deployments in over 40 countries, EASE supports more than 25 languages, solidifying its position as a category leader for quality management, as recognized by G2 and Gartner.

Headquartered in Irvine, California, Ease.io is a dynamic company that recently secured a growth investment from Luminate Capital Partners, further fueling its robust growth trajectory.

Position Summary
As an Account Manager at Ease.io, you’ll own and grow a portfolio of enterprise manufacturing customers by driving adoption, retention, and expansion. You’ll serve as a trusted advisor to key stakeholders by helping customers maximize value from EASE, identify improvement opportunities, and achieve measurable outcomes across quality and safety initiatives.

In this role, you’ll partner closely with Customer Success, Sales, and Product teams to strengthen long-term relationships, uncover new use cases, and execute strategic account plans that support renewals and growth. If you thrive in a consultative, customer-first environment and enjoy turning strong partnerships into new revenue opportunities, this role is for you.

Position Location: Hybrid (Irvine, CA)

Salary: $200k+ OTE

What You'll Do:

• Identify and engage with prospective enterprise-level manufacturing clients while also maintaining and expanding relationships with existing accounts, ensuring long-term satisfaction and growth.
• Build and manage a robust pipeline of qualified leads and develop strategic account plans for current customers to maximize retention and upsell opportunities.
• Cultivate and nurture meaningful relationships not only with new prospects but also with key decision-makers within existing accounts, acting as a trusted advisor to drive continuous value.
• Deliver captivating product demonstrations and compelling presentations that showcase the value and benefits of our manufacturing software, leaving a lasting impression on both new and existing clients.
• Collaborate closely with our passionate sales and marketing teams to develop and execute targeted sales campaigns, leveraging your industry knowledge and insights to drive revenue growth.
• Stay ahead of the curve by keeping up-to-date with industry trends, market dynamics, and competitor analysis, ensuring that our solutions remain at the forefront of innovation.
• Take ownership of the end-to-end sales process, from initial contact to contract negotiation and closing deals, with a relentless focus on customer success and identify expansion opportunities.

Required Qualifications & Skills:

• A proven track record of success in sales, particularly in enterprise-level accounts, with a minimum of 3 years of experience in both new business development and account management.
• Exceptional communication and interpersonal skills, allowing you to effortlessly build rapport with clients and effectively convey complex concepts in a clear and compelling manner.
• A tenacious and results-driven mindset, with an unwavering determination to achieve and exceed sales goals, including retention and growth targets for existing accounts.
• The ability to identify customer pain points and propose innovative solutions, showcasing a consultative sales approach that adds value at every stage of the customer lifestyle.
• Strong business acumen and a keen eye for identifying market trends and opportunities within the manufacturing sector.
• Resilience and adaptability, thriving in a fast-paced, ever-changing environment while managing multiple accounts and priorities effectively.

What We Offer:

• An exciting and rewarding sales environment, where your efforts directly impact the growth and success of the company and our manufacturing clients.
• We collaborate with respect and humility for one another and place great value on work/life balance, ensuring you can enjoy a fulfilling personal life alongside your professional endeavors. We believe in having fun while we do it!
• Employee development and training are deeply ingrained in our DNA. We are committed to investing in your growth and providing a clear career path, so you can look forward to continuous learning, skill enhancement, and advancement opportunities.
• We prioritize the health and happiness of our employees. Along with a highly competitive compensation package, we offer a comprehensive and generous benefits package to support your well-being.  Our benefits package includes medical, vision, and dental coverage, ensuring you have access to top-quality healthcare when you need it.
• We value your peace of mind and provide Life/AD&D insurance coverage, offering financial protection for you and your loved ones.
• We understand the importance of taking time off to recharge and rejuvenate. That's why we offer unlimited Paid Time Off, allowing you to take the breaks you need to maintain a healthy work-life balance.
• We support your long-term financial goals through a 401(k) plan with an employer match, helping you build a secure future.

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