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SAAS Software Trainer Lead

Position Summary

Are you interested in joining a vibrant technology company that is growing, expanding and emerging as a leader in the Quality Management space for Automotive & Aerospace companies?  If you have a passion for helping customers solve problems, delivering excellent customer service and love making clients happy, this is the role for you.  We are a small rapidly growing software company building innovative products.  Even with our proven success, Ease maintains a start-up culture that has lots of opportunities for growth.    

Ease, Inc. has an immediate opening for a SaaS Software & Training Support Specialist.  This is a new position.  Ease is looking for an energetic, highly motivated individual to join our customer support team to provide implementation consultation and training. 

This position requires an outgoing, confident individual with excellent verbal and written communication skills and advanced computer skills.  If you thrive in a fast-paced environment and have the ability to provide an excellent, 100% customer service focused experience to customers with every interaction, this is the job for you. 

The successful candidate will be a highly motivated, self-starter, who has a passion for excellence and values integrity, innovation, and success.  You will be working with an innovative and fun team that’s moving fast and creating innovative solutions that improve how products are manufactured.  What else are you waiting for?  Come join our team!  


Essential Duties and Responsibilities

  • Develop an extensive working knowledge of the Ease product suite
  • Provide software application training using primarily a web-based delivery method
  • Coordinate new customer implementations, providing effective training to maximize use of the software
  • Develop training materials for Ease implementation
  • Provide some end-user application support via phone and email
  • Troubleshoot some issues reported by customers and provide solutions
  • Facilitate problem-solving between end user and Ease development staff
  • Participate with Ease development staff in testing new releases of the product
  • Develop working relationship with Ease Sales & Marketing staff to utilize product knowledge and customer relationships in support of sales efforts

Minimum Qualifications (Education, Experience, Skills)

  • Associates Degree or equivalent work experience is required
  • Experience delivering web-based training is highly preferred
  • Ability to anticipate areas of difficulty and/or questions and quickly adapt training to meet the needs of students
  • Ability to communicate professionally by phone and email
  • Ability to cultivate positive working relationships with customers and coworkers
  • Ability to effectively communicate technical information in non-technical terms
  • Ability to effectively organize and maintain customer data
  • Analytical and troubleshooting skills
  • Experience diagnosing problems with software products (preferred)
  • Advanced knowledge of Internet Explorer and using web-based applications
  • Advanced knowledge of Microsoft Office products – Word, Excel, Outlook, PowerPoint

About Ease

Ease builds innovative software for leading organizations by driving workforce efficiency, quality, and continuous improvement that manage internal and external process audits, safety inspections as well as ISO and other certifications.

Ease offers a competitive base salary and benefits, including medical, vision and dental as well as a 401(k) plan with an employer match.

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