JOB TITLE: Customer Success Manager
Come join our team! We are a small, but rapidly growing software company building innovative products. Ease is an established company with a long history of success but we maintain a start-up culture that has lots of opportunities for growth. If you have a passion for customer service and love making clients happy, this is the role for you. Top-tier companies will rely on you to guide them through onboarding to our cloud-based service as well as ensuring their long term success using the product. You will be working with an innovative and fun team that’s moving fast and creating innovative solutions that improve how products are manufactured. What else are you waiting for?
Essential Duties and Responsibilities
Minimum Qualifications (Education, Experience, Skills)
Ease builds innovative software for leading organizations by driving workforce efficiency, quality, and continuous improvement. Ease provides solutions in three areas:
Work measurement tools used to build, manage and plan labor standards used to measure performance, improve processes and increase workforce efficiency.
Document management tools that manage and deliver electronic work instructions, process improvement, change management and safety information to the operator and technician that are focused on improving quality, efficiency and safety.
Audit and inspection tools that manage internal and external process audits, safety inspections as well as ISO and other certifications.
Ease offers a competitive base salary and benefits, including medical and dental as well as a 401(k) plan with an employer match.