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Customer Success Manager

JOB TITLE: Customer Success Manager

STATUS:       Full-Time



Position Summary

Come join our team!  We are a small, but rapidly growing software company building innovative products.  Ease is an established company with a long history of success but we maintain a start-up culture that has lots of opportunities for growth.    If you have a passion for customer service and love making clients happy, this is the role for you.  Top-tier companies will rely on you to guide them through onboarding to our cloud-based service as well as ensuring their long term success using the product.  You will be working with an innovative and fun team that’s moving fast and creating innovative solutions that improve how products are manufactured.  What else are you waiting for?


Essential Duties and Responsibilities

  • Work closely with new and existing customers as they roll out our solution within their company.
  • Identify and develop new opportunities for expansion within the customer’s business and collaborate with the sales team to foster subscription growth and increased solution footprint.
  • Proactively manage each customer’s business needs and environments – actively seek opportunities to up-sell, cross-sell and generate references.
  • Producing and improving internal & external collateral and delivery processes


Minimum Qualifications (Education, Experience, Skills)

  • Bachelor Degree or equivalent experience in Computer Science, Business or related field.
  • 3-5 years of SaaS customer service or account management related experience.
  • Excellent training and coaching skills.
  • Team player with a highest level of integrity, who will innovate to continue improving the way Ease serves its customers.
  • Experience in an enterprise solution sales environment and ability to partner with account executives in development and closure of sales opportunities


About Ease

Ease builds innovative software for leading organizations by driving workforce efficiency, quality, and continuous improvement. Ease provides solutions in three areas:

Work measurement tools used to build, manage and plan labor standards used to measure performance, improve processes and increase workforce efficiency.
Document management tools that manage and deliver electronic work instructions, process improvement, change management and safety information to the operator and technician that are focused on improving quality, efficiency and safety. 
Audit and inspection tools that manage internal and external process audits, safety inspections as well as ISO and other certifications.

Ease offers a competitive base salary and benefits, including medical and dental as well as a 401(k) plan with an employer match.

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